Service Technician
Industrial Commercial Systems, Inc is in search of an experienced Service Technician to join our Service Team. This is a full-time position that offers a competitive salary (DOE), company vehicle, health benefits, 401k, and paid time off. Our fast moving environment is centered on teamwork and corporate family. We are looking for a Service Technician who is positive, organized, detail-oriented, flexible, and a quick learner. Duties will include, but are not limited to:
Provide high level customer service to all internal and external customers based on ICS values and objectives.
Thoroughly communicate, proactively plan, troubleshoot, and execute all job assignments.
Learn by curiosity, strive for excellence and sustain day-to-day operations.
Additional duties include:
Ensure safe practices; be proactive in identifying project hazards to minimize risks.
Continue technical training/ education.
Be on time to scheduled appointments or clearly communicate with dispatcher if you are running behind.
Work closely with the service dispatcher to get all assignments planned and clearly communicate any detailed information once the work has been completed.
Provide empathy, patience and consistency to all ICS customers.
Develop and maintain good-standing relationships with our clients; provide timely responses and leveraging additional sales opportunities.
Thoroughly complete all paperwork after each assignment, providing detailed information as needed.
Proactively order any parts to complete each assignment assigned.
Take job ownership with every task that is assigned to you.
Be proactive in identifying issues, opportunities, and problem solving – elevate as required.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Maintain a clean/safe jobsite as well as company provided vehicles.
Mentor & coach next generation of technicians.